cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JackFinney
New member
2 1 0 0
Message 1 of 7
740
Flag Post

Instant Ink - Ink Cartridges Problem

HP Recommended
HP Officejet 5740
Microsoft Windows 10 (64-bit)

Hello,

 

I am having issues with my instant ink cartridges, when inserted they give the 'Ink Cartridges Problem' error, which prompts me to reinstall the cartridge or buy a new one (why would I do that when I pay HP to send me them already?). I have seen that others have had this error and managed to solve it through the various cleaning methods listed on HP's website, but these do not work for me. Has anyone got any fixes for this and if there is no fix, what is the best way to request a replacement cartridge from Instant Ink, without having to call HP?

 

Many Thanks,

 

Jack

6 REPLIES 6
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
Message 2 of 7
Flag Post
HP Recommended

@JackFinney You are right, you don't have to pay for a replacement cartridge if you've got a subscription with the HP Instant Ink program, that said, I suggest you click here to troubleshoot and resolve cartridge errors, if the issue persists, respond to my private message and I'll help you accordingly,

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

0 Kudos
JackFinney
Author
New member
2 1 0 0
Message 3 of 7
Flag Post
HP Recommended

Hey,

 

Sent you a message as the steps were unsuccessful.

 

Many Thanks

 

Jack

0 Kudos
Bigilab
New member
1 1 0 0
Message 4 of 7
Flag Post
HP Recommended

Hello from Italy,

from yesterday I have the exact same problem with Black.

I've taken the entire morning in troubleshooting the issue: reinsert of the cartridge, rebooting and cleaning che contacts did not solve the situation.

It would be usefull to add a dedicated procedure directly into Instant Ink profile: the infos reached by the status of the cartridges are not clear; "there's a problem with a cartridge... try to solve... no cartridges will be delivered till you solve the problem..." but no mention on how to request the replacement of the cartridge; you will be redirected into the main support site, but you have to search... "exactly what"? The search is usefull if you know what to search.

Despite of this, how can I solve the issue?

Thanks in advance.

0 Kudos
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
Message 5 of 7
Flag Post
HP Recommended

@Bigilab Did you go through all the troubleshooting steps mentioned in my post to the OP? If not, please perform those steps and if the issue persists, respond to my private message, the one I've recently send to you.

 

@JackFinney Thanks, I'll get right on it.

 

Awaiting your response,

Good luck and welcome to HP community.

Riddle_Decipher
I am an HP Employee

0 Kudos
GIULIA1216
New member
1 1 0 0
Message 6 of 7
Flag Post
HP Recommended

Hello from Italy,

since this morning I have the  same problem with Black.

I've taken the entire morning in troubleshooting the issue: reinsert of the cartridge, rebooting and cleaning che contacts did not solve the situation. It really looks as if cartridge is not communicating with printer!!

I also tried to print using only one cartridge (i.e. color cartridge) and that option has worked.

Are you going to send a replacement for the faulty cartridge to solve the issue?

Thanks in advance.

0 Kudos
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
Message 7 of 7
Flag Post
HP Recommended

@GIULIA1216 If you respond to my private message, I may be able to help you get replacement cartridges once I know exactly what's happening with your Instant Ink account.

 

Keep us posted,

Riddle_Decipher
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation