cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
HP Support Agent
HP Support Agent
16,818 16,799 1,318 1,329
Message 91 of 124
Flag Post
HP Recommended

@Harpoenier1234, Welcome to HP Support Community!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Is the printer enrolled in HP Instant Ink Program?

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

Reply
0 Kudos
New member
3 2 0 0
Message 92 of 124
Flag Post
HP Recommended

I got the ink cartridges and thanks for you help in this matter.  We appreciate the attention.  But, the printer won't recognize the new cartridge either.  Does that mean the printer is defective?  It's two years out of warranty.  My wife loved this printer, but is very frustrated with the ink issues.  Any ideas??

Reply
0 Kudos
HP Support Agent
HP Support Agent
16,818 16,799 1,318 1,329
Message 93 of 124
Flag Post
HP Recommended

@CMLove

 

Yes, the printer might be defective.

 

Since the device is out of warranty, and we've concluded that this is a hardware malfunction, I may have a few pointers/suggestions to help you out, however, since these suggestions are limited to you and your printer alone, I'd like to send out a private message with those details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
New member
2 2 0 0
Message 94 of 124
Flag Post
HP Recommended

Thank you for your quick action. I received my new ink yesterday and it is working fine. 

Reply
0 Kudos
HP Support Agent
HP Support Agent
16,818 16,799 1,318 1,329
Message 95 of 124
Flag Post
HP Recommended

@Grace13078

 

Glad to know 🙂

 

Cheers!

TEJ1602
I am an HP Employee

Reply
0 Kudos
New member
1 1 0 0
Message 96 of 124
Flag Post
HP Recommended

I have the same problem. Need to change the cartridge but I don’t have a new one. 

Reply
0 Kudos
New member
2 2 0 0
Message 97 of 124
Flag Post
HP Recommended

I have an HP envy photo 6255 and keeping getting a black ink cartridge error saying to re-install which I have done several times. I have in-plugged the printer to reboot several times, cleaned the cartridges, checked for software and firmware updates and have also ordered new black cartridges to no avail....keep getting the same error message 

Reply
0 Kudos
HP Support Agent
HP Support Agent
16,818 16,799 1,318 1,329
Message 98 of 124
Flag Post
HP Recommended

@Acw65486, Welcome to HP Support Community!

 

Is the printer enrolled in HP Instant Ink Program? If yes, 

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
New member
2 2 0 0
Message 99 of 124
Flag Post
HP Recommended

There is no private message, I’ve clicked the link and checked me private messages...nothing. The customer service experience continues to be frustrating with no help in sight 

Reply
0 Kudos
HP Support Agent
HP Support Agent
16,818 16,799 1,318 1,329
Message 100 of 124
Flag Post
HP Recommended

@Acw65486

 

Check now, i just resent the message.

 

Thanks!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation