Instant Ink cartridge problem

[lewpylew]

I am having the same issue 😞 I have been going around in circles for about a week and it's so frustrating. It says cartridge problem for the tri-colour. I've ordered a new one thinking it would solve it, but nope still the same error message.

I urgently need to use this for my university work. I have done all the troubleshooting, done a hard reset, taken it in and out, cleaned it and just don't know what to do now! 

Please help 🙂

[TEJ1602]

@lewpylew, Welcome to HP Support Community!

This looks like a hardware issue.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Kumar0307]

@Bual111, Welcome to the HP Support Community!

What model printer are you using?

Keep me posted.

[Santhosh12]

Hi Team,

I'm having issue with Black Cartridge for last couple of months,  I'm getting message 'ink cartridge problem', there is some issue with it, I have tried all the troubleshooting including HP Scan & Doctor.

Attached picture for the same.

Could you please send replacement cartridge 

[Kumar0307]

@Santhosh12, @Stephen45, @VanessaSes

To assist you better, kindly let me know what model printer you are using. Post which, I can send you the private message with additional information required.

Keep me posted for further assistance.

[sjthomson]

I'm having the same problem. I have a "cartridge problem" error for my color cartridge. I've tried all the troubleshooting steps as shown on the support website for this error with no resolution (cleaned contacts on cartridge & printer, pulled pwer cord to reset printer, reseated cartridge). I would like to request a new color cartridge.

[AMarroquim]

Hi @kumar0307, 

I have the same problem with the color cartridges I received from my Instant Ink plan. Can you help?

Thanks

[FLEABITE]

printer- HP ENVY5530 -SCREEN MESSAGE READS 'INK CARTRIDGE PROBLEM-THE FOLLOWING CARTRIDGE NEEDS REPLACING

[casperman]

I have a instant ink cartridge error I cannot correct. I would like a replacement cartridge. 

[casperman]

the error is in the black and white cartridge. I fixed it. 

I had given up on my printer. i had it unplugged for more than a week. but after that i just wanted to see if I could get it  to work. i had it unplugged from all power sources had removed the cartridges and put them back in. then plugged the printer back in and it worked it printed. it has at times done this error again so my printer is old and not under warranty any more. So eventually it will not work any more i guess.