12-14-2019 08:42 AM
I bought an Envy 5050 on Sept 3, 2019. I've been trying ever since to get it to connect to the Instant Ink site. CS has had me reboot, reset, reinstall, and nothing is working. When I ping the printer, the settings for Web Services are good except Instant Ink is disabled. I have been sent cartridges repeatedly but this does not enable the program to allow me to use them. I was supposed to get a call back from the "higher" techs 3 days ago, but as usual, no call backs. This is the 3rd time I haven't been called back since I got the printer. Right now, I am only able to print via HP Smart or if I'm printing from the internet. I can't even open an existing document to print that out unless I save it first, then use HP Smart. This is very irritating. I am in a rural area and it's 30+ miles to go buy an ink cartridge, but unless I can get the Instant Ink option enabled, I can't use any of the 6 program inks I"m currently holding.
12-15-2019 12:49 AM
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I am an HP Employee
12-17-2019 01:22 PM
I am still waiting for a valid resolution. The rep who is PM'ing me just wants me to do what I have already done and call the Instant Ink phone number. I have received yet another set of program cartridges I cannot use until the Instant Ink feature is enabled on my printer. Does anyone who works for HP's customer service actually know what they need to do to help fix this?