• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎03-03-2023 03:15 PM - last edited on ‎03-05-2023 03:21 PM by Moderator

HP Recommended
Product: HP OfficeJet Pro 8028 All-in-One Printer

I enrolled in HP Instant Ink about  weeks ago. I installed my first Instant Ink cartridge and now I can't print. Instant Ink account indicates I am connected AND enrolledHP Smart account indicates all is active and correct. Serial numbers match... and yet, the two aren't connecting... and yet, the two aren't connecting

1 REPLY 1

‎03-19-2023 01:28 AM

HP Recommended

Hi @AlissaDaireNels,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

I'm sorry to hear that you're experiencing a malfunction with your HP Instant Ink service. Here are some steps you can take to try to resolve the issue.

 

  • Check your internet connection: Make sure that your printer is connected to the internet and that your internet connection is stable.
  • Restart your printer: Turn off your printer, wait for a few seconds, and then turn it back on again. This can sometimes resolve connectivity issues.
  • Check your Instant Ink account status: Log in to your HP Instant Ink account to make sure that your account is active and that your printer is enrolled in the correct plan.
  • Update your printer firmware: Check for any firmware updates available for your printer, and install them if there are any.

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

I am an HP Employee.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.