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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎03-03-2023 03:15 PM - last edited on ‎03-05-2023 03:21 PM by Retired

HP Recommended
Product: HP OfficeJet Pro 8028 All-in-One Printer

I enrolled in HP Instant Ink about  weeks ago. I installed my first Instant Ink cartridge and now I can't print. Instant Ink account indicates I am connected AND enrolledHP Smart account indicates all is active and correct. Serial numbers match... and yet, the two aren't connecting... and yet, the two aren't connecting

1 REPLY 1

‎03-19-2023 01:28 AM

HP Recommended

Hi @AlissaDaireNels,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

I'm sorry to hear that you're experiencing a malfunction with your HP Instant Ink service. Here are some steps you can take to try to resolve the issue.

 

  • Check your internet connection: Make sure that your printer is connected to the internet and that your internet connection is stable.
  • Restart your printer: Turn off your printer, wait for a few seconds, and then turn it back on again. This can sometimes resolve connectivity issues.
  • Check your Instant Ink account status: Log in to your HP Instant Ink account to make sure that your account is active and that your printer is enrolled in the correct plan.
  • Update your printer firmware: Check for any firmware updates available for your printer, and install them if there are any.

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
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