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Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

What happens if the printer starts 'playing up' and prints are spoiled or wasted? Do the pages still count as part of the plan or will HP reimburse for these?

Also, do calibration pages (such as aligning heads or cleaning cartridges) count, or are they ignored by the printer?

7 REPLIES 7
HP Recommended

@Baldeagle611 

 

Welcome to the HP Community Forum.

 

If you have spoiled or wasted prints that have counted against your page count,

Please contact Instant Ink Support and ask about options.

 

I will ask that you question be moved to the Instant Ink board.

 

============================================================

No Joy?

The faster option is to contact Instant Ink Support and ask for help.

 

Comments, questions, objections, need information you cannot find online?

 

Consider:

Check the Website or your Service Contract (link below) for a contact number.

 

Details / Next Steps

 

Please contact HP Instant Ink Support during business days and hours available in your region.

 

OR

 

You may choose to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not always faster > Our Community is not  HP Instant Ink Support   – Waiting generally works.

 

Things that are Instant Ink

Start…

Instant Ink >> Details / How-to / Articles / >>>> Contact Information  <<<<

 

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

 

OR

 

Instant Ink Support >> HP Instant Ink Support   

 

Instant Ink - Chat

 

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – As  available in your region, look for phone contact number on the webpage.

 

AND

 

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 

 Instant Ink - Terms of Service - USA

>>> Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Lots of  information – Instant Ink

 

Start here:  Get HP Instant Ink Support

Section

 

Scroll to bottom of web page >>  Section – Details -- Documents

 HP Instant Ink Help - Enrolling in HP Instant Ink

 HP Instant Ink Help – Solve Problems

 HP Instant Ink Help - Manage your account

 HP Instant Ink Help - Manage your ink or toner

  Recycle your cartridges

  HP Instant Ink Help – Review your bill

 

===============================================================

How does it work?   Details / Plans / TKB / Cancel Information

 

Check through the Website  FAQ

 

Additional Information:

 

 HP Instant Ink - Cancel Your HP Instant Ink Service

 HP Instant Ink - Enrolling in HP Instant Ink

 HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

 

 TKB article contributed by HP JessikaV

 Fixing Instant Ink cartridge errors

 

TKB Article contributed by HP JillSa

Cancelled Instant Ink service and now I can't print  

 

 INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

Scroll down to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

 

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Thank you for participating in the HP Community:

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

HP Recommended

Hi.

 

I didn't get the option of an Instant Ink category when I posted this. Can you provide a link to that forum please?

HP Recommended

@Baldeagle611 

 

You are welcome.

 

The Instant Ink board is hiding.

 

The moderator team will take care of the move when your question is next in their queue.

Moving the post does not impact the answer.

 

At this writing,

Open the Community home page

Under  Browse the Community

Select Apps-and-Services > HP Instant Ink

 

Thank you for participating in the HP Community:

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

 

Dragon-Fur

HP Recommended

Thanks for that. I would never have found it if you hadn't provided that information.

Now how about the second part of my question?

HP Recommended

@Baldeagle611 

 

You are welcome.  :ThumbUp:

 

Update - Remove clutter

 

I cannot answer the second part of your question --

I do not have access to any private information.

 

Thank you for participating in the HP Community:

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

I'm not trying to negote anything. It was a simple question, or I thought it was. The question is related to something which I think it is quite obvious but is not mentioned in the T&Cs, and this makes me a bit nervous.

I was told to come here for answers. So what is the problem? Maybe I shouldn't have signed up for this as it's looking like it's going to be a lot of trouble.

HP Recommended

@Baldeagle611 

 

 I will edit my previous post to clarify.

The question might be simple -- the answer requires access I simply do not have.

 

 

Thank you for participating in the HP Community:

People who own, use, and support HP devices.

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.