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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
PatrickOfLondon
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Instant Ink sign-up failure

HP Recommended
It's not a product failure, it's a service failure
Microsoft Windows 10 (64-bit)

Impossible to sign up my friend for the Instant Ink service as of mid-May 2021, for her eligible 6970 printer. Constantly getting the error message

Server Error. Try again soon.

on clicking the "Save & Continue" button after filling in requested details on webpage

https://instantink.hpconnected.com/uk/en/n/web_enroll/shipping

 

Others have had this problem too:

https://h30434.www3.hp.com/t5/HP-Instant-Ink/Server-Error-Try-again-soon/td-p/7754101

 

Whatever it is you're getting wrong here, HP, please get it fixed, soon. Thanks in anticipation.

 

 

 

 

4 REPLIES 4
Betty0610
HP Support Agent
HP Support Agent
15,553 15,535 814 661
Message 2 of 5
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@PatrickOfLondon

 

Welcome to HP Support Community! 

 

Let's disable and enable web services: To remove Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings). 2. Touch Remove Web Services.

 

To set up Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ). 2. Touch Web Services Setup . 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4. On the screen that appears, touch OK to allow the printer to automatically check for product updates. NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network. 5. If the Printer Update Options screen is displayed, select Install Automatically (Recommended) or Alert When Available. 6. When the printer is connected to the server, the printer pri

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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PatrickOfLondon
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Betty, thank you for responding, and offering your helpfully intended advice.

 

I have already been through this procedure several times including on two telephone calls with an HP support agent. None of it has proved to be of any help. The case is currently outstanding and rests with HP's support centre.

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Betty0610
HP Support Agent
HP Support Agent
15,553 15,535 814 661
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Sure, do let us know if you need any further help.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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PIERINI
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I have the same problem until may, can HP please solve the problem? Thankssss..........

 

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