10-08-2019 12:53 PM
I am unable to print on my printer as both the black and the color cartridges are giving an error. I have followed all the tips for cleaning and realignment and resetting the printer but the cartridges still have the error. It started as just the color giving the error which I was able to live with by printing only black and white, but now the black is also faulty.
Help - my kids are getting upset as they can't print anything at home for school projects.
10-09-2019 05:45 AM
No, I have gotten no assistance from HP at all on this. Their phone support is non existent and this seems to be the only online source of assistance.
I am on the free plan (so not being charged) but still unable to print anything.
10-11-2019 05:41 AM
If you have whatsapp then HP have a number you can contact them on. I had a chat with them yesterday via whatsapp and I am having a new ink cartridge sent as well as a credit as extra prints on my account. You can contact them on +442076602212
I hope this helps