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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎10-08-2019 12:53 PM

HP Recommended
Product: Envy 4520
Operating System: Microsoft Windows 10 (32-bit)

I am unable to print on my printer as both the black and the color cartridges are giving an error.  I have followed all the tips for cleaning and realignment and resetting the printer but the cartridges still have the error. It started as just the color giving the error which I was able to live with by printing only black and white, but now the black is also faulty.

Help - my kids are getting upset as they can't print anything at home for school projects.

4 people had the same question
5 REPLIES 5

‎10-09-2019 04:42 AM

HP Recommended

Any help??

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‎10-09-2019 05:12 AM

HP Recommended

Have you managed to resolve this issue? I am also having the same problem and am on the ink replacement scheme. HP will not send me new ink until my ink is empty which is frustrating as I am still being charged. 

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‎10-09-2019 05:45 AM

HP Recommended

No, I have gotten no assistance from HP at all on this. Their phone support is non existent and this seems to be the only online source of assistance.

I am on the free plan (so not being charged) but still unable to print anything.

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‎10-11-2019 05:25 AM

HP Recommended

Where is the HP help on this??

 

How do I get HP actively involved in this issue?

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‎10-11-2019 05:41 AM

HP Recommended

If you have whatsapp then HP have a number you can contact them on. I had a chat with them yesterday via whatsapp and I am having a new ink cartridge sent as well as a credit as extra prints on my account. You can contact them on +442076602212

I hope this helps 

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