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‎08-13-2020 02:12 PM

HP Recommended
Product: Envy 5052
Operating System: iOS

Since ive replaced the starter cartridges i have nothing but frustration headaches since. Im ready to throw this 6 month old printer in the trash. Literally. Ive used HP business products in offices for many  years and they are totally indestructible but the home products are junk and switching brands about 5-6 years ago solved that problem. However recently I needed a printer quickly as im in a physical therapy rehabilitation and i needed to print important docs for my attorney.  My GF showed up with this HP ENVY5052, and i thought, here we go... cant blame her as I failed to tell her DO NOT GET AN HP PRINTER. im signed up for instant ink cartridges, connected to internet,, website shows printer is online and communicating. However, the little ink drop icon shows an exclamation point next to it, and message displays that cartridges aren’t registered with instant. HP SENT ME THESE CARTRIDGES. Twice, same problems. Contacted chat support over 10x and dove through every flaming hoop 4-5 times still no luck. And chats get constantly disconnected even on my cellular hotspot so its not the wifi here. I am at my wits end and i cant leave the rehab facility due to coronavirus lockdown (received printer just before it started). Now i cant print ANYTHING for my attorney 

1 person had the same question
3 REPLIES 3

‎08-14-2020 03:56 AM

HP Recommended

@Jmastanduno, Welcome to the HP Support Community!

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎08-20-2020 08:18 AM

HP Recommended

I have not received anything from HP on this printer which is only 6 months old

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‎08-20-2020 06:43 PM

HP Recommended

I have not received anything from HP on this printer which is only 6 months old

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