My printer is stuck trying to print an alignment page. I have tried to reset but it doesn't change.

[RF45]

Hi I have an HP OfficeJet Pro 9010 which has been working fine since I had it over 1 year ago.

My child messed with the settings and I don't know what was done, so I reset it by powering down.

When it restarted I had a message to say the instant ink cartridge can not be used until the printer is enrolled in HP  instant ink. (I registered this age ago) the only option is for me to hide this message.

It then prompts me to Align the Printhead, so I click continue and it shows Printing the alignment page, but it doesn't do anything and now just sits on this message.

if I reset or power down once it comes back on I get the same messages and go back to print alignment page.

There are no options for me to go back or quit?

[Echo_Lake]

@RF45

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Could you please share the picture of the error message?

You are receiving this message “Cartridge cannot be used until printer is enrolled in HP Instant Ink” on your printer because you are trying to use HP Instant Ink cartridges in a printer that is not enrolled in the HP Instant Ink service.  HP Instant Ink cartridges ONLY work if you are currently enrolled in the HP Instant Ink service. 

To solve the issue please remove all HP Instant Ink cartridges from the printer.  All HP Instant Ink cartridges have the name printed on the label as shown below.

There are three types of cartridges:

• Label does not say “Instant Ink” or “Instant Ink Ready” – these can be used in any compatible printer.
• Label says “Instant Ink” – these can only be used in a printer that is currently enrolled in Instant Ink.
• Label says “Instant Ink Ready”:
  • If these have ever been used in an enrolled printer, then they can only be used in an enrolled printer.
  • If these have never been used in an enrolled printer, then they can be used in any compatible printer.

Pic #1 – Cartridge on the left is standard HP cartridge, cartridge in middle is Instant Ink ready and cartridge on right is Instant Ink

Pic #2

The first 2 cartridges (cyan and magenta) are standard cartridges (no Instant Ink label).

The middle 2 cartridges (yellow and black) are Instant Ink ready as shown in the title above the 902 number

The last 2 cartridges (cyan and magenta) are Instant Ink cartridges as titled right under the C and M icon

If you see this message when you ARE enrolled, then there may be a problem with the cartridge or with the printer enrollment. Go to Instantink.com and click the link to Sign In, which is located at the top right of the page, or under the 3 horizontal lines if you are on a mobile device.  If you are able to log in, then you do have an account. Click the Printer Details link under the printer name to check the serial number of the enrolled printer and make sure it matches the printer you are using. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[JessikaV]

Hi,

For questions about Ink Cartridges or Toner subscription plans, we recommend that you access the following site, it contains the main answers for most frequent questions about these plans: https://instantink.hpconnected.com/us/en/l/v2 

We also have a post to help you, check it out: HP INSTANT INK, HP+ PLANS: INK AND TONER.  

If you still have questions, you can chat with our Virtual Agent. 

We hope these options be of help, thanks for visiting the HP Support Community.

JessikaV
HP Support Community Administrator