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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎08-27-2022 06:01 PM - last edited on ‎08-29-2022 06:51 PM by Retired

HP Recommended
Product: HP OfficeJet 6962 All-in-One Printer
Operating System: macOS 11.0 Big Sur

MY Instant Ink Magenta cartridge has quit working. Inventory shows more than half full.

I've tried to contact Instant Ink support several times, of course the robot doesn't even understand the question and when I request a agent i get not available try later.

Not a good way to run a sales organization.

Anyone have any ideas?

1 REPLY 1

‎08-31-2022 09:56 AM

HP Recommended

@mmouer

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community

Sandytechy20
I am an HP Employee

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