No colour printing

[InsertNameHerr]

Hi,

despite having plenty of ink and a HP subscriber I can’t get any help with my issue; printer only printing in black, no colour. Tried all methods prescribed from HP but still the issue persists. 

[sandytechy20]

@InsertNameHerr

Welcome to the HP support community.

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

Which operating system is installed on the computer to which this printer is connected?

Did you make a copy and check if that prints fine?

[InsertNameHerr]

[Personal Information Removed]

Thanks for the reply. Everything up to date and printer working fine except no colour even though there is plenty of ink. Prints black okay. I’ve tried all the cleaning methods advised but nothing changes. Annoying as I’m paying for a print plan but can’t print! 

[InsertNameHerr]

Hi, any chance you or someone from HP could respond? I’m stick with a non-printing printer and paying HP a service plan I can’t use! Really poor and no one to actually speak to! 

[sandytechy20]

@InsertNameHerr

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Kazzyh1981]

Hi I am also having the exact same issue. Can u help please 

[Kumar0307]

@Kazzyh1981

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

Which device are you using to print?

Keep me posted for further assistance. 

[GC521]

I have the same problem despite cleaning my cartridges.   The black print quality isn't great either.  Sandy can you please also help me??  It is urgent.

[sandytechy20]

@GC521

Welcome to the HP support community.

Provide the printer model number or product number for further assistance.

Here is the link to find the product number:- Click here