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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER..
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PDF's print in sepia not black and white. Word prints fine but I want my PDF's in Black and White

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hp envy 7855
Microsoft Windows 10 (64-bit)

HP ENVY Photo 7855 using HP Instant Ink. 

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Hi @Bedford1201

 

Welcome to the HP Support Community. 

 

Try step#3, 4 and 5 from this document

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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I had no idea that for PDF's and some other things (grey scale e.g.) the color cartridge is used to print black. After playing with it to no avail I suddenly got the message that the color cartridge was empty.

 

I replaced the color cartridge and it now prints fine. I am surprised that this did not pop up when I searched this forum?

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