Printer connection

[Lmh9861]

I have an HP 9130e printer and an instant ink subscription. I have a message coming up on the printer to say that there is a cartridge or account issue and I am unable to print. 
I have checked the printer and inks are approx 1/2 full, they are HP cartridges. My printer is connected to the internet with a good signal. I have checked my account and the details are all up to date and the next payment is not due for 2 weeks. I have followed all of the guidance given on the website but still no joy. My printer is out of guarantee but has been working without issue until the message came up. I did change internet provider and the dates possibly coincide with the issue.  My app tells me the printer is not connected to the internet but gives me ink status etc. I have tried to  re-add the printer with no success - any suggestions please?!

[Dragon-Fur]

@Lmh9861 

Welcome to the HP Community --

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@Lmh9861 wrote:

I have an HP 9130e printer and an instant ink subscription.

I have a message coming up on the printer to say that there is a cartridge or account issue and I am unable to print. 
I have checked the printer and inks are approx 1/2 full, they are HP cartridges.

My printer is connected to the internet with a good signal.

I have checked my account and the details are all up to date and the next payment is not due for 2 weeks.

I have followed all of the guidance given on the website but still no joy.

My printer is out of guarantee but has been working without issue until the message came up.

I did change internet provider and the dates possibly coincide with the issue.

 My app tells me the printer is not connected to the internet but gives me ink status etc.

I have tried to  re-add the printer with no success - any suggestions please?!

---

-- How it is supposed to work --

Start here 

Get HP Instant Ink Support Website – Your printer connections

Tip: There are two kinds of connectivity that can affect your printer: connecting externally to HP services (internet), and connecting your printer to your wireless router (Wi-Fi)

Scroll down and select information

For example, in subsection “Related Subjects”

Video  Cannot connect to Web Services

Document  My printer is not connected to the internet

No Joy?

📢  Consider contacting Instant Ink Support when the office is open.  

Scroll down (in this message) to Contact Instant Ink 

-- What else? --

Not sure -- the Web Services should connect the printer to the Internet when supported by your IPv4 connection to your network.

There might indeed be something going on that is related to having an Instant Ink subscription -- there are underlying dependencies in Instant Ink that can impact the service.

The following might -- or might not -- help resolve the issue.

All is offered in good faith.

From our Admins:

Knowledge Base Article – Instant Ink Connect to Internet / Instant Ink Status

TKB - Troubleshooting "Cannot Connect to Web Services" Error with HP Instant Ink

-- Dragon Suggests / Adds --

If not done,

• Consider upgrading your printer to a manual / static IP address.  
• If Ethernet is an option, use it to add stability.

Next,

• Restart printer, router, and computer(s).

-- What if? --

In an extreme circumstance you could Restore the printer to Factory settings.  This might work but also carries the burden of having to completely set up the printer from the beginning.   

For example, Factory removes all the network information, wipes out all / any Quick Sets / Profiles, and resets all your paper size / type settings.  Do not do this unless you are prepared to do the work to restore the printer. 

AND

Restoring the printer to Factory Defaults wipes out your connection to Instant Ink -- since you already have a "can't print" issue, losing the rest of the connection to Instant Ink might not seem worse, but it is certainly not going to make things easier.

-- Examples --

Open your Browser

Type / enter the Printer IP address into URL / Address bar

Section Network > Advanced Settings > Web Services

EWS_9135_Network_Advanced_Web_Services_1

Open your Browser >

Type / enter the Printer IP address into URL / Address bar

Section Network > Primary Ethernet

Check / Adjust Status > IPv4

OR 

Check / Adjust IP Config > IPv4

EWS_9135_Network_Primary_Ethernet_Status_IPv4_1

OR

Open your Browser >

Type / enter the Printer IP address into URL / Address bar

Section Network > Wi-Fi > Section IP Config > IPv4

Notes

• It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.
• If needful and if supported, set the Band Frequency to the frequency you want the printer to use.
• If you assign a manual / static address on the printer, update your router to reflect the assigned IP address.
• EWS sections might be locked and require the printer’s PIN number to access.  Find the printer’s default PIN inside the ink cartridge ink cartridge / area, or perhaps on the bottom or back of the printer.  Check your printer’s User Guide first chapter for details – search the document for “ PIN “.

EWS_9135_Network_Wi-Fi_IP_Config_IPv4_4

=======================================

Restore factory defaults on your HP printer

Open your Browser

Type / enter the Printer IP address into URL / Address bar

Section General > Restore Default Settings > Restore Network Settings OR Restore All Factory Defaults

EWS_9135_Restore_All_Factory_Defaults_6

-- Contact Instant Ink Support --

Can't stand it?

Want to skip all the watching and reading --

Need or want to complain, explain, or ask for help?

It might be faster for you to contact Instant Ink Support directly.

Depending on the region, the website posts limited Saturday hours in addition to Mon-Fri hours.

-- Dragon Suggests --

1)  Contact Instant Ink Support -

Open

 HP Instant Ink Support - Website

Click the Flag near the bottom of the page to update the region / country.

  Scroll up / down on the page for phone and days / hours of operation.

OR

2)  Wait here for a Community Agent to find your request and answer your Instant Ink and Plan related questions.   NOTE >> Instant Ink Support and HP agents can access private information.

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP OfficeJet Pro 9130e All-in-One series  

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