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‎08-21-2019 07:29 AM

HP Recommended

Can you help me with this, please. I have recently inserted 3 new HP colour cartridges and a new HP double-sized black cartridge. The black one has not worked from the outset. Now, having tried all the various  solutions, all 3 colour cartidges are showing low ink, despite not having been able to print any proper documents yet!! This is unacceptable!

9 people had the same question
10 REPLIES 10

‎08-23-2019 04:25 PM

HP Recommended

@Lochaline_Lass

 

Welcome to HP support community.

 

Provide the printer model number or the product number?

Which operating system is installed on the computer to which this printer is connected?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

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‎08-24-2019 05:57 AM

HP Recommended

Hi Sandy

Printer is HP Deskjet 3070A and I'm using Windows 7 Home Premium.

Hope you can help.

Thanks.

Tags (1)
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‎08-24-2019 03:05 PM

HP Recommended

@Lochaline_Lass

 

Welcome to HP support community.

 

Make sure that the cartridges are properly vented and seated correctly

  1. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before continuing.

  2. Open the cartridge access door. The carriage moves to the access area.

    Figure : Open the cartridge access door

    Image: Open the cartridge access door

  3. Press the tab on the front of the cartridge inward to release it, and then pull up on the cartridge to remove it from the slot.

    Figure : Remove the cartridge from the slot

    Image: Remove the cartridge from the slot

  4. Examine the vent area on each cartridge, above the HP logo on the top of the cartridge.

    Figure : Vent area on the top of the cartridge

    Image: Vent area on the top of the cartridge

  5. If the cartridge still has the orange pull-tab attached, pull to remove it.

    Figure : Orange pull tab

    Image: Orange pull tab.

  6. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

    Figure : Clean the clogged vent with a pin

    1.  

      Image: Clean the clogged vent with a pin.

      Clogged vent

    2. With a straight pin, gently remove excess adhesive from the vent

    3. Unclogged vent

  8. With the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it clicks into place.

    NOTE: 

    Make sure that each cartridge is installed in the correct slot. Match the shape of the icon and the color of the cartridge with the slot that has the same shaped icon and color.

    Figure : Reinsert the cartridge

    Image: Insert the cartridge

  9. Repeat these steps to inspect the vents on each of the cartridges.

  10. Make sure that each cartridge is firmly in place in its slot. Run your finger along the top of the cartridges to feel for any that are protruding, and if any are, press down firmly until each cartridge snaps into place.

  11. Close the cartridge access door.

    Figure : Close the cartridge access door

    Image: Close the cartridge access door

  12. Try the print job again.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎08-28-2019 04:55 AM

HP Recommended

Hi Sandy

I have cleaned the vents of all 4 cartridges but black cartridge is still not working. Any other ideas?

Thanks.

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‎08-28-2019 11:50 AM

HP Recommended

@Lochaline_Lass

 

This seems to be a cartridge issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎08-30-2019 02:15 AM

HP Recommended

Really! I assumed you were HP Support! This link takes me to the page where I started this conversation. There is no 'show options' and no web form to complete. I take it we all have to go and replace our HP printers with alternatives from your competitors. Very dissatisfied with HP support.

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‎08-30-2019 02:20 PM

HP Recommended

@Lochaline_Lass

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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‎09-18-2019 06:29 PM

HP Recommended

Did you ever get help with this? I have a brand new black ink cartridge as well and it is not working. My color cartridges are printing fine but not the black so I was wondering if you got a resolution to this.

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‎09-19-2019 08:49 AM

HP Recommended

HP Officejet Pro 6978, Windows 7 Home Premium. New ink cartridge installed. All troubleshooting suggestions tried.

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