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BettyPM Honor Student
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Re: Instant Ink Cartridge Error

I am having the same issue - I have followed all of the suggested fixes, but the tri-color cartridge is still either reporting that it is not compatible or that it needs to be replaced.

 

My Instant Ink account indicates that it will not send a replacement while the error exists - so frustrating.  I can't clear the error and I'm having trouble reaching someone that can tell me what to do next. 

 

The Virtual Assistant could not provide any more information.

 

I don't want to go out and buy a new cartridge to clear the error so Instant Ink can send me a cartridge (?) that would be silly.

 

Thanks,

Betty

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HP Support Agent
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Re: Instant Ink Cartridge Error

@BettyPM, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

BettyPM Honor Student
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Re: Instant Ink Cartridge Error

My new cartridge arrived and it seems to be working fine!  Thank you so much for your assistance; it is greatly appreciated.

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HP Support Agent
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Re: Instant Ink Cartridge Error

@BettyPM

 

That's great! Happy to hear that.  

 

If you need further assistance feel free to reach out to us.  

 

Have a great day ahead!

TEJ1602
I am an HP Employee

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