Remove and reinstall Ink Cartridge Message

[Alejandra415]

Hello, 

yes, I bought a HP Envy Photo 7800 series printer. It came with two inks - the pink and black one. I've had it for maybe a year now? But have not used the cartridges until recently. ONLY the pink cartridge works , not the black one. The message of "remove and reinstall ink cartridge" keeps popping up when I insert the black cartridge. 

[TEJ1602]

@Alejandra415, Welcome to HP Support CommunitY!

It is clearly a cartridge issue. Please reach out to the HP Support in your region regarding the service options for your printer/replacement ink.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Larry19472]

Can I please have a number to ring for help in Uk

[wadam1230]

Support is impossible, 40 minutes for no help and then forgets about me.  It says my cartridges need enrollment but there's no way to replace them.  I've been on chat for another 30 minutes and now they're asking me to call support, it's not their department.

If covid is affecting call centers so badly, why not hire more chat support??

[TEJ1602]

@Larry19472, Welcome to HP Support Community!

You can create a ticket for help through the link HP Support after which you'll get a contact number to call 🙂

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TEJ1602]

@wadam1230, Welcome to HP Support Community!

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community

[Bjbethan]

Phone number is on my bank statement

[Alejandra415]

Hello! I have not been able to get a hold of anybody. 

[Markussat]

I have a HP Photosmart 2575 All-In-One which was working fine and all of a sudden I am getting the message "The printer is not connected"; so neither the printer or the scan work, though the photocopier does.

I have tried to reset it, disconnected and connected again, did another download to no avail.

Any suggestions please? I really need the printer/scanner to work ASAP!

Many thanks

[SaltyDog1955]

I have this same message and have tried reinstalling the cartridge, powering on and off and in plugging it also cleaning the contact points. Nothing works. I also have instant ink and since I hardly use this printer anymore, I had been on the free program, but now started being charged $3.19 and I haven't used the printer since it won't print.