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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Moggo
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Solved!

Remove and reinstall the indicated ink cartridge...

HP Recommended
Envy 5640
macOS 10.13 High Sierra

Could anyone help with this conundrum please?

 

Remove and reinstall the indicated ink cartridge...

Its not happened before.  I’ve tried reinstalling, various ways to turn the printer on and off and had a look at the terminals. All to no avail. 

The printer cartridge had been working perfectly up to now. Unfortunately I don’t have a spare. 

Please could you assist in this matter. 

Also, as it’s the colour cartridge which is playing up, will I be able to print monochrome documents?

Thanks, Richard. 

5 REPLIES 5
TEJ1602
HP Support Agent
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@Moggo, Welcome to HP Support Community!

 

You can try the steps from this document HP DeskJet, ENVY, OfficeJet Printers - Ink Cartridge Errors.

 

Also, if the cartridge is in warranty you can contact HP Support for replacement ink.

 

And yes, you can use the black ink cartridge in single-cartridge mode to print monochrome documents. Refer to the document HP Inkjet Printers - Printing with One Ink Cartridge for help.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Moggo
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Thank you for the help. 

I contected HP support, as you suggested. They are sending me a new cartridge. 

The online chat worked very well. 

 

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TEJ1602
HP Support Agent
HP Support Agent
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@Moggo

 

That's great! Happy to hear that.  

 

If you need further assistance feel free to reach out to us.  

 

Have a great day ahead!

TEJ1602
I am an HP Employee

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julesthorne
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i have the same problem - how can this be fixed

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Riddle_Decipher
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@julesthorne Greetings from the HP Community!

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

The steps to resolve the issue depends on the model of the printer,

Please clarify.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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