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InformationFix Windows 10 Update IssuesResolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
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Solved!
Remove and reinstall the indicated ink cartridge...
08-20-2019 02:01 AM - edited 08-22-2019 10:21 AM

Could anyone help with this conundrum please?
Remove and reinstall the indicated ink cartridge...
Its not happened before. I’ve tried reinstalling, various ways to turn the printer on and off and had a look at the terminals. All to no avail.
The printer cartridge had been working perfectly up to now. Unfortunately I don’t have a spare.
Please could you assist in this matter.
Also, as it’s the colour cartridge which is playing up, will I be able to print monochrome documents?
Thanks, Richard.
Solved! Go to Solution.
08-22-2019 02:15 PM

@Moggo, Welcome to HP Support Community!
You can try the steps from this document HP DeskJet, ENVY, OfficeJet Printers - Ink Cartridge Errors.
Also, if the cartridge is in warranty you can contact HP Support for replacement ink.
And yes, you can use the black ink cartridge in single-cartridge mode to print monochrome documents. Refer to the document HP Inkjet Printers - Printing with One Ink Cartridge for help.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
01-09-2020 04:52 PM

@julesthorne Greetings from the HP Community!
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
Click here for steps on finding the information we need!
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
The steps to resolve the issue depends on the model of the printer,
Please clarify.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Riddle_Decipher
I am an HP Employee

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