Remove printer from previous owners instant ink account

[Blah68]

Recently bought a used HP Envy Photo 7855. I want to register for instant ink but the printer states it has already been registered. I’ve reset the printer but still won’t let me add it. How do I remove it from an unknown account?

I know that an Accepted Solution was already provided last year by HP Support Agent Kumar0307 to the same question but it was specific to another model of printer and it was sent directly to the private message box of the user who asked the question: https://h30434.www3.hp.com/t5/HP-Instant-Ink/Remove-printer-from-previous-owners-instant-ink-account...

[Nal_NR]

Hi @Blah68,

Welcome to the HP Support Community. 

I'd like to help!

This needs one-on-one interaction to fix the issue.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Blah68]

Hello, @Elohi_NR. While waiting for a response I tried a semi-full reset and now I can't even connect the printer to my computer. Please, could you provide me with instructions on how to perform a full factory reset so I'm able to connect the printer to my computer again?

[Nal_NR]

Hi @Blah68 ,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!