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- HP Community
- Apps, Services & Software
- HP Instant Ink
- Re: Rollover Pages Disappeared/Missing
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10-07-2023 12:51 PM - edited 10-10-2023 02:41 PM
Hi, I should have 150 rollover pages carried over from last month and the months before it; however, with the beginning of this month (October) cycle, my rollover pages turned 0 instead of 150 pages. I did not even print anything last month! Moreover, My printer is connected to web services and HP SMART App confirms it, but the website thinks it is not connected!
My printer is updated to the most recent firmware, and I already tried three different browsers, on different occasions, that showed the same results.
Please fix the HP Instant Ink website and billing and bring back my 150 rollover pages.
Thank you.
Solved! Go to Solution.
Accepted Solutions
10-11-2023 05:15 AM
Hi @ModUser,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.
To locate your account, please provide
Your registered email address
Your Instant Ink account ID
Serial number of your printer enrolled in instant ink
Confirm your address,
Please click on it. I hope this helps resolve this issue completely, Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say
Take care and have a great day ahead!
Alden4
HP Support
10-11-2023 05:15 AM
Hi @ModUser,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.
To locate your account, please provide
Your registered email address
Your Instant Ink account ID
Serial number of your printer enrolled in instant ink
Confirm your address,
Please click on it. I hope this helps resolve this issue completely, Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say
Take care and have a great day ahead!
Alden4
HP Support