cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
fvct5
Level 1
2 1 1 1
Message 1 of 3
158
Flag Post

Solved!

Unable to connect to the printer

HP Recommended
HP Envy Photo 7155
Microsoft Windows 10 (64-bit)

After doing a "factory reset", my Instant Ink connection will not work properly, and my cartidges are now disabled.  I've tried everything I can do from my side (below). Is there something HP does on their end to re-enroll the printer, or remove it so I can re-enroll without cancelling my subscription and starting over?

 

I've unplugged, waited a bit, then plugged in. I turned off/on Web Services. I turned off Web Services then unplugged a few minutes and then plugged back in and enabled Web Services. I tried to re-enroll the printer, but says it is already enrolled. Waited until the next day and tried all those steps again. The Instant Ink web page says "Online" but refreshing just says "Unable to connect to the printer" after a minute or so.

1 ACCEPTED SOLUTION

Accepted Solutions
fvct5
Author
Level 1
2 1 1 1
Message 3 of 3
Flag Post
HP Recommended

I opened a Case and got someone on the phone. Apparently there is an issue with the Envy Photo 7100 series printers that if they get disconnected, the account needs to be fixed by the InstantInk team.  I believe they cancelled and re-setup my account to get it working.  Thank you for reaching out though.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,596
Message 2 of 3
Flag Post
HP Recommended

@fvct5, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
fvct5
Author
Level 1
2 1 1 1
Message 3 of 3
Flag Post
HP Recommended

I opened a Case and got someone on the phone. Apparently there is an issue with the Envy Photo 7100 series printers that if they get disconnected, the account needs to be fixed by the InstantInk team.  I believe they cancelled and re-setup my account to get it working.  Thank you for reaching out though.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation