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‎09-19-2021 06:33 AM - last edited on ‎09-19-2021 08:34 AM by Retired

HP Recommended
Product: HP INSTANT INK

Updated billing details 5 times but I am still receiving emails to advise me to update billing details.  Contacted HP support was told there was a problem with my card & asked me to contact my bank.  Contacted my bank no problems at all with my card my bank said HP Instant Ink haven’t even attempted to take the payment.  Contacted HP support again & they advised me to use PAYPAL account, I don’t have a PAYPAL account.  

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5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-22-2021 08:56 AM

HP Recommended

Hi @Micky13,

 

I'd like to help!

 

I understand you are receiving an error related to billing.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

2 people found this reply helpful
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1 REPLY 1

‎09-22-2021 08:56 AM

HP Recommended

Hi @Micky13,

 

I'd like to help!

 

I understand you are receiving an error related to billing.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

2 people found this reply helpful
Was this reply helpful? Yes No
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