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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎04-08-2026 06:03 AM

HP Recommended

On March 26th HP instant ink stopped syncing with my Envy 4520.  Nothing changed at my end but my instant ink black cartridge has dried up and I need another one.  Looks like Web Services has stopped or is not working on my printer and this is needed in order for HP instant ink to recognise that I need a new black cartridge.

If I turn the router off and on HP syncs with the printer briefly as the router comes back up which makes me think its a router issue?

Has anyone see this issue before?  I've gone to the my printer local web page (192.168.1.122) and web services does not respond.  What can I do to get HP instant ink to recommence talking to my HP printer please

(yes I've turned everything off/on lots of times).  

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‎04-08-2026 07:34 AM

HP Recommended

There was a recent problem with the Instant Ink server but I was told it has been fixed.

 

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Troubleshooting-quot-Cannot-Connect-to-Web-Ser...

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

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‎04-08-2026 07:34 AM

HP Recommended

There was a recent problem with the Instant Ink server but I was told it has been fixed.

 

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Troubleshooting-quot-Cannot-Connect-to-Web-Ser...

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Reply
1 person found this reply helpful
Was this reply helpful? Yes No
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