hp envy 5032

[markt1966]

hello and good afternoon . my HP Envy 5032 has gone in to default ink mode so the print quality is to light and cant be read also lines have appeared across the page . brand new hp ink and good quality paper .

[TEJ1602]

@markt1966, Welcome to HP Support Community!

I'd recommend you follow the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues to isolate and resolve the issue.

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[markt1966]

I tried but when I went on to printer settings on my pc it is locked and won’t let me change the settings 

[TEJ1602]

@markt1966

Could you share the screenshot of the same? 

Keep me posted.

[markt1966]

 

[markt1966]

 

I have done just now what is annoying as brand new ink and the printer is only just over a year old 

[TEJ1602 · Accepted solution]

@markt1966

This looks like a hardware issue.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[markt1966]

Been trying to contact all you get is a virtual agent . Any ideas how to fix this would be appreciated 

[TEJ1602]

@markt1966

We shall escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!