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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎07-11-2020 04:32 PM

HP Recommended
Product: envy 5052
Operating System: macOS 10.13 High Sierra

Had a new shippment of instantink ,installed then and lost all printing capability and got help from agent who went into my Mac  then was told my Mac in full of virus ,said he would refer me to a technition at the cost of 300 hundred , an I being scammed went to look for the number of tec and they say it is a scam,would HP do this???

2 REPLIES 2

‎07-12-2020 01:12 AM

HP Recommended

Hi @Sweetpea1946_73

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

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Asmita
I am an HP Employee

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‎08-13-2020 02:17 PM

HP Recommended

I doubt very highly you were on the phone with HP

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