cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Dani7124
Level 1
2 1 1 0
Message 1 of 2
152
Flag Post
HP Recommended

Solved!

single cartridge mode

‎05-22-2019 02:09 PM - last edited on ‎07-02-2019 02:52 AM by HP Admin

Product: Envy Photo 7858
Operating System: Microsoft Windows 10 (64-bit)

Message: "Printing in single cartridge mode. Your printer may come with one cartridge. You may add the other one at any time."

There are TWO 64/303 CRARTRIDGES installed. Printer not recognizing the color cartridge. What to do? These are the first ink on the INSTANT INK PROGRAM.

1 REPLY 1
Dani7124
Level 1
2 1 1 0
Message 2 of 2
141
Flag Post
HP Recommended

Solved!

single cartridge mode

‎05-22-2019 02:28 PM

Problem solved:  Can't believe my daughter forgot to take the strip off before installing the color. She did on the black. Sometimes it is a simple fix, once you know what is going on.

@Dani7124 wrote:

Message: "Printing in single cartridge mode. Your printer may come with one cartridge. You may add the other one at any time."

There are TWO 64/303 CRARTRIDGES installed. Printer not recognizing the color cartridge. What to do? These are the first ink on the INSTANT INK PROGRAM.

 

0 Kudos

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation