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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
2can
Level 2
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Solved!

transfer ownership of instant ink printer

HP Recommended
Envy 4520
Microsoft Windows 10 (64-bit)

September 1, you charged my monthly fee for instant ink.  September 2, I sold the printer.  I was reimbursed for the monthly charge by new owner.  They would like to continue with the program.  Can my account be transferred?  Or do I close my account and they open a new one?  

Sparky
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TEJ1602
HP Support Agent
HP Support Agent
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HP Recommended

@2can, Welcome to HP Support Community!

 

You close the account and the new user would have to reset the printer completely and re-enroll in the program.

 

If they have issues with claiming the printer, use the document HP Printers - Having Trouble Claiming Your Printer?.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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