cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
6 3 0 0
Message 1 of 6
35,483
Flag Post

Solved!

Error: Printer Validation Failed

HP Recommended
OfficeJet Pro 8710 All-in-one series
Microsoft Windows 10 (64-bit)

I have an OfficeJet Pro 8710 Allin-one series printer and am trying to print a document from MS Word. When the HP ePrint window comes up it shows my printer and when I select print I get an error "Printer validation failed". Printer is set up as wireless. Using Windows 10 on a desktop PC. This problem just started and before this everything worked fine.Printer error.jpg

5 REPLIES 5
Highlighted
HP Support Agent
HP Support Agent
21,068 21,032 1,393 2,294
Message 2 of 6
Flag Post
HP Recommended

@Dennis-K,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I see that you are having trouble while printing using the OfficeJet printer.

 

Let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

 

If the issue persists, try the steps listed below to completely fix the issue:

 

First, unplug the USB cable from the printer if present.

Go to Control Panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.

Now go to Control Panel – Devices and Printer – Select all the printer entries and remove the device.

Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Restart your computer.

Now click  http://ftp.hp.com/pub/softlib/software13/printers/OJ871/OJ8710_Full_WebPack_40.11.1148.exe to install the software.

Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

0 Kudos
Highlighted
Author
New member
6 3 0 0
Message 3 of 6
Flag Post
HP Recommended

The  HP Print and Scan Doctor did not resolve the problem but your second solution diid.  

Thanks

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
21,068 21,032 1,393 2,294
Message 4 of 6
Flag Post
HP Recommended

@Dennis-K,

 

Thank you for the update,
I appreciate your time and efforts, 

 

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

 

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

 

Take care now and do have a fabulous week ahead. 🙂
Regards,

Jeet_Singh
I am an HP Employee

Highlighted
Level 1
1 1 0 4
Message 5 of 6
Flag Post
HP Recommended

I followed the instructions as provided to delete my printer settings, but when I clicked on the link to reload the program, the link was broken.

Highlighted
New member
2 1 0 1
Message 6 of 6
Flag Post
HP Recommended

Followed instructions but the link to download software doesn’t work?? 

Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation