HP Printers are geographically controlled , is this true?

[Vegimite]

 Hello Everyone

I purchased my HP5525 in Dubai but have since moved to Thailand.

They tell me that HP controls the market by installing a chip that will not allow my printer  (purchased in Dubai) to accept a new genuine  HP cartidge purchased in Thailand.

The only solution is to purchase a new printer. If this is the case HP will never see another dollar from me, as my HP hardware ages I will be looking at other brands.

Before I throught my HP5525 from the window does anyone know if this is  a fact?

Brother is now producing a injet with external inks  and the black alone prints 6,000 copies dropping the copy price to almost nothing and no issues for global citizens.

BROTHER DCP-T500W MULTIFUNCTION INKJET PRINTER WITH REFILL TANKS PRINT/SCAN/COPY/WIFI

Anyone else been FORCED to buy another printer because of this issue??

[banhien · Accepted solution]

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@Vegimite wrote:
..... Anyone else been FORCED to buy another printer because of this issue??

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Hi,

No, you don't have to buy new printer, you can ask HP in Thailand to give you a secrete code OR instructions how to reset it and you can use inks in Thailand.

Regards.

[Vegimite]

Many thanks

Though a scret code seems a very weird  and time consuming solution for an issue that many people must have.

Why would HP put it's customer through this?

I will try and call them but having already had a battery issues with my HP lap top they were pretty useless.

Thanks 

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@banhien wrote:

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@Vegimite wrote:
..... Anyone else been FORCED to buy another printer because of this issue??

---

Hi,

No, you don't have to buy new printer, you can ask HP in Thailand to give you a secrete code OR instructions how to reset it and you can use inks in Thailand.

Regards.

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[Vegimite]

Well at this stage I am totally unimpressed with customer service. Afer 2 hours of of having access to my computer and doing test upon test, I am still unable to print using a local cartridge.

After one customer service call I have never heard from HP again.

Here the kicker, as only the black work they asked me to go a get my Dubai cartridges refilled so they can make the code changes to Thailand.

There is nowhere in Phuket to get refills done and apprently the printer does not accept refills anyway. So I now have a HP printer that can not be used in Thailand and although HP assured me this could be resolved I have never heard from them again. Every email I respond to gets kicked back even though they ask me to repond

Here is an example of chat which I also can seem to find on their site.

HP Support via 16lblmhgnjz16xgq.wh3nyq6ztm97cm8i.1x7h6da.g-h8qkmaa.na41.bnc.salesforce.com  4 Apr   to me      Hello ,
Greetings of the day!!
This e-mail is with reference to your case ID:[edited]
As you have contacted HP through HP Chat support.
Thank you for the reply. Please do not worry, and contact any local printer or cartridge store in Thailand for refilling the cartridges. Please reply me back after the same so that I could try to take the test print again and solve the issue. Please reply me back.
Thanks for giving your valuable time in contacting us. I also hope that the issue you have contacted us was taken care with concern and you are happy with the service. Thank you for being so nice and cooperative on the chat. You are definitely valuable to us!
Have a great day!

Regards,
Subhradip
HP Trusted Advisor
HP Customer Support
For technical support you can also contact us through Chat Support:
www.hp.com/contact
ref:_00DG0h8qk._50027jSHQ9:ref

[kevin-t]

@Vegimite

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.