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Hi, I have two questions: 1. Touchscreen doesn't react, and 2. HP Utility keeps saying ' No paper'.

HP Photosmart 5510
macOS 10.12 Sierra

I think I've downloaded all the updates and I've tried the several reset options. 

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Hi, I have two questions: 1. Touchscreen doesn't react, and 2. HP Utility keeps saying ' No paper'.

Hi @Sab11

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet

 Try the steps in the document- An 'Out of Paper' error displays, printer does not pick paper  and The Touchscreen Does Not Respond

 

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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