Resolve Windows 10 or update issues on HP computer or printer– Click Here
I think I've downloaded all the updates and I've tried the several reset options.
Welcome to the HP Support Community. I'd be happy to assist you
Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.
Let's try a power reset on the printer
Reset the product
Try the steps in the document- An 'Out of Paper' error displays, printer does not pick paper and The Touchscreen Does Not Respond
If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer
Hope this helps! Keep me posted.
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