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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Hello,
What is the exact model of your printer (e.g. CB747A)?
To locate this Product Number P/N: this document.
What operating system are you under? (e.g. Windows 10 or macOS 10.14)
Try the following solution, to connect the printer to your wireless network:
- On the printer control panel, press the Wireless icon (
) and then press the Settings icon (
). - Touch Restore Default, then press Yes.
- Click on the printer software on the desktop.
- Click Utilities, Printer Setup and Software Selection, click Connect a new printer and then check Wireless Printer and click Next. A window with the message HP Automatic Wireless Connection appears.
- Follow these steps to set up your wireless connection when the HP Automatic Wireless Connection screen appears:
- Select Yes, send my wireless settings to the printer, and then click Next.
- Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
Don't hesitate to ask us if you need us.
Best regards,
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