What is the exact model of your printer (e.g. CB747A)? To locate this Product Number P/N: this document.
What operating system are you under? (e.g. Windows 10 or macOS 10.14)
Try the following solution, to connect the printer to your wireless network:
On the printer control panel, press the Wireless icon () and then press the Settings icon ().
Touch Restore Default, then press Yes.
Click on the printer software on the desktop.
Click Utilities, Printer Setup and Software Selection, click Connect a new printer and then check Wireless Printer and click Next. A window with the message HP Automatic Wireless Connection appears.
Follow these steps to set up your wireless connection when the HP Automatic Wireless Connection screen appears:
Select Yes, send my wireless settings to the printer, and then click Next.
Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
Don't hesitate to ask us if you need us.
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