Hp 4620 stopped on alignment page

[Marios4]

Hi,

my printer after switching on stops on trying to print (for hrs) the alignment page and the control panel never gets ready (so this I can't select the factory reset).

I cannot use the control panel and there is no way to delete the procedure (even using the pc).

I can print but at the end it starts tryin again to produce the alignment page. The scanner doesn't work at all.

I have updated the driver and changed the cartdrige but i got no success.

Once I try to update the firmware the printer window says "busy" .

Tks

Mario

[Marios4]

Any help? Tks

[sandytechy20]

@Marios4

Welcome to HP support community.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.

[Marios4]

Hi,

Tk you very much for the response.

I didn't find any msg about reset procedure... I found the way to get the hidden menu and operate the factory reset. Since the control panel never gets ready (always trying to print...)

 

It's impossible to go on resetting. 

I hope you have other suggestions.

Tk you in advance.

Mario

[sandytechy20]

@Marios4

I am sending you a private message with the steps to reset the printer again. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.