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MiracleMaud Tutor
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I have an officejet 6500A Plus with error code 0x61011bed.

As the thread title suggests, I have an officejet 6500A Plus with error code 0x61011bed.   The printer is out of warranty, but has worked well until a few days ago.

 

I have tried the suggested powering down, removing the power cable from both the printer and the wall socket, but to no avail.  I have also tried replacing the whole set of inks.

 

I understand there is a resent process I can be sent, as a last gasp effort to rescussitate the printer.  Could someone please send me the code, or any other suggestions they may have to save this fantastic little printer.

 

Many thanks.  :womanhappy:

 

 

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Associate Dean Associate Dean
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I have an officejet 6500A Plus with error code 0x61011bed.

Hello,

 

The error code indicates an Paper Jam event. 


Please click https://support.hp.com/us-en/product/hp-officejet-6500a-e-all-in-one-printer-series-e710/4083974/doc... to access the steps that should resolve the issue .

Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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Honor Student bom_bom Honor Student
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I have an officejet 6500A Plus with error code 0x61011bed.

Hi MircaleMaud

 

You can try to reset your printer by following the steps outlined in the link below.

 

https://support.hp.com/us-en/product/hp-officejet-6500a-e-all-in-one-printer-series-e710/4083974/mod...

 

If the resetting of the printer does not work, you can contact HP support at the link below

 

https://support.hp.com/us-en/contact-hp

 

I hope this helps with your problem

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Associate Dean Associate Dean
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I have an officejet 6500A Plus with error code 0x61011bed.

Hello,

Please click https://support.hp.com/us-en/product/hp-officejet-pro-8600-plus-e-all-in-one-printer-series-n911/432... to access the steps that should resolve the issue .

 

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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