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‎07-08-2016 12:39 PM

HP Recommended
Product: Office Jet Pro 8620
Operating System: Microsoft Windows 10 (64-bit)

Printer goes offline each time computer is shut down.  Was able to get back online by powering down and restarting the printer.  Now nothing works to get back online.  Internet provider recently made some changes to my router.  When I run the Wireless Network Test Results and Nework Configuration Page from the printer everything looks ok.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-09-2016 08:13 AM

HP Recommended

Hey @jrinop,

 

Welcome to the HP Support Forums!

 

I understand that you are having some issues with printing from your Windows 10 PC to your Officejet Pro 8620 e-All-in-One Printer. I can help you with that.

 

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

  1. In your search bar type in Printers and open Devices and Printers.
  2. Right-click on any icon of your printer listed.
  3. Click on Remove Device.
  4. Repeat for any other icon of your printer listed.
  5. Click on Add Printer and follow the prompts to add a new queue for your PC.

Please let me know if you are able to print after doing the above. If you are, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-09-2016 08:13 AM

HP Recommended

Hey @jrinop,

 

Welcome to the HP Support Forums!

 

I understand that you are having some issues with printing from your Windows 10 PC to your Officejet Pro 8620 e-All-in-One Printer. I can help you with that.

 

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

  1. In your search bar type in Printers and open Devices and Printers.
  2. Right-click on any icon of your printer listed.
  3. Click on Remove Device.
  4. Repeat for any other icon of your printer listed.
  5. Click on Add Printer and follow the prompts to add a new queue for your PC.

Please let me know if you are able to print after doing the above. If you are, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
Was this reply helpful? Yes No
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