• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-01-2016 05:52 PM - edited ‎08-01-2016 07:50 PM

HP Recommended
Product: HP OFFICEJECT 4655
Operating System: Microsoft Windows 8.1 (64-bit)

MY PRINTER DOES NOT PRINT DOCUMENTS FROM MY COMPUTER OR MOBILE DEVICE. I HAVE IT SET UP WIRELESS BUT WHEN I OPEN CONTROL PANEL THE DEVICE ON COMPUTER IT SHOWS UP AS DEFAULT AND PRINTING PREFERENCES HAVE A LITTLE LOCK SYMBOL ON PRINTING SHORTCUTS. HOPE I MAKE SENSE. PLEASE HELP

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-03-2016 02:56 PM

HP Recommended

Hey @TEJANA1956,

 

Thank you for the information! 🙂

• Is the Wireless light on your Officejet currently solid, flashing, or OFF? 

 

In the meantime, let's try running the HP Print and Scan Doctor Tool. Please click here to download the Tool. Once the download is complete run the Print and Scan Doctor to 'Fix Printing.' Should any driver, software,  or connection conflicts be found the HP Print and Scan Doctor Tool will attempt to resolve those conflicts. Once the Tool is complete test printing. 

 

Feel free to click on the "Accept as Solution" and the "Thumbs Up" if this helped.

 

Let me know how this goes! 

X-23
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-03-2016 02:08 PM

HP Recommended

Hey @TEJANA1956,

 

Welcome to the HP Support Forums! 

 

I see that you're not able to print from your computer or mobile device. I would like to assist you today with resolving this issue! 🙂

 

Before I am able to accurately guide you to a solution I will need a bit more information from you:

• (1) What printer are you using?
• (2) What operating system is your computer running? For help, click here

 

I look forward to hearing from you! 

X-23
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎08-03-2016 02:18 PM

HP Recommended

My computer is Windows 8.1 64bit and my printer is HP Office Jet 4655.

Was this reply helpful? Yes No

‎08-03-2016 02:56 PM

HP Recommended

Hey @TEJANA1956,

 

Thank you for the information! 🙂

• Is the Wireless light on your Officejet currently solid, flashing, or OFF? 

 

In the meantime, let's try running the HP Print and Scan Doctor Tool. Please click here to download the Tool. Once the download is complete run the Print and Scan Doctor to 'Fix Printing.' Should any driver, software,  or connection conflicts be found the HP Print and Scan Doctor Tool will attempt to resolve those conflicts. Once the Tool is complete test printing. 

 

Feel free to click on the "Accept as Solution" and the "Thumbs Up" if this helped.

 

Let me know how this goes! 

X-23
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.