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Printer prints etc but not from Computer

lenovo
Microsoft Windows 10 (64-bit)

My HP Envy 4524 WIFI printer is showing connected correctly, installed correctly, main default printer etc.  Will print from Apple mobile, will scan etc but will not print from PC .  Have uninstalled and reinstalled but to no avail.  Tried checking spoolers etc nothing works just an error coming up on computer screen and have to delete documents.  Have run troubleshooter etc and everything showing as ok BUT will still not print from PC

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Printer prints etc but not from Computer

What is the error that you are seeing?

 

 

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Message 3 of 17
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Printer prints etc but not from Computer

A sign appears at the side of my screen (doesn't stay there) just says Error HPF72414 (which I think refers to my printer), it doesn't stay on the screen . I then have to go onto the printer icon on the PC and cancel the document

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Message 4 of 17
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Printer prints etc but not from Computer

If you connect the printer using the USB port are you able to print from the computer?

Is the warranty still in effect?

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Message 5 of 17
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Printer prints etc but not from Computer

No USB doesn't work and its out of warranty.  New computer not printer

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Printer prints etc but not from Computer

Have you tried running the HP print and scan doctor program?

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Printer prints etc but not from Computer

Yep have run the HP print and scan doctor and it says all is OK

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Printer prints etc but not from Computer

Any errors in the Device Manager?

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Printer prints etc but not from Computer

Not since I re installed it.  

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Printer prints etc but not from Computer

Can you ping the printer from your computer?

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