Printer prints etc but not from Computer

[NellyB95]

Sorry don't know what that means or how to do it?

[8lives]

This link explains how a ping cmd works.

[NellyB95]

Thank You.  It says everything is ok

sent 4 - received 4

mimimum 6ms    maximum 96ms average 51ms

Completely foreign to me

[8lives]

Thanks for the ping info.

Let's delete the HP driver at root level. 
In the search box on the taskbar, type Control Panel and select it from the results.
Select Program and Features
Select your HP Printer 
Select Uninstall 
Open Devices and printers 
In the Devices and Printers windows look for your HP printer.
If you see it listed right-click on it and choose `Delete' or `Remove Device' 
Open up the run command with the "Windows key + R" key combo. 
Type printui.exe /s and click Ok.
Click on the "Drivers" tab 
Look for HP Printer driver.
If you see it Click on it and click Remove at the bottom 
Select Ok 
Select Apply and Ok on the Print Server Properties windows 
Close Devices and Printers 
Reboot your computer

Install the latest HP printer software.

[NellyB95]

all done.  will still print from my mobile , however attempted to print from computer had spooling and a blue circle going around for ages, then it said printing and then again the error message at the side and had to delete the document ARGHHHHH  

[NellyB95]

OH and now it doesn't even bother with spooling just straight to error 

[NellyB95 · Accepted solution]

Well got totally fed up as uninstalled it all again but it wouldn't let me uninstall the Driver.  SO I went down the old fashioned way and got out the portable DVD-RW thing and set up via the DISC and its working . !!!!¬! Don't know how long for but tested a couple of times . fingers crossed  Thank You for all your help