cannot print multiple copies from mac mojave to color injet 8740

grannydmh1 · ‎02-12-2020

I cannot print multiple copies from mac os mojave to HP color inkjet 8740. A message comes up on printer screen

"unable to store job." I suppose this is related to the fact that I have to print each single copy separately.

jabzi · ‎02-13-2020

Hello,

Below steps should resolve..

While the printer is ON, unplug the power cord from back of the printer.
Unplug USB cable from printer if any .
Wait for 60 seconds.
Plug in the power cord directly to a wall outlet ( bypass the surge / power strip ) and then to the back of the printer.
If printer does not power on automatically, you may press the ON button to do so.
Now try printing.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .

Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

grannydmh1 · ‎02-13-2020

Unfortunately the unplugging and restarting didn't work, though I especially liked the idea of

bypassing the surge protector. Thanks, Jazbi for your input.

Anyone else have an idea?