• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-12-2020 10:00 PM

HP Recommended
Product: HP color inkjet 8740
Operating System: macOS 10.14 Mojave

I cannot print multiple copies from mac os mojave to HP color inkjet 8740. A message comes up on printer screen

"unable to store job." I suppose this is related to the fact that I have to print each single copy separately.

 

 

2 REPLIES 2

‎02-13-2020 05:05 AM

HP Recommended

Hello, 

 

Below steps should resolve..

  • While the printer is ON, unplug the power cord from back of the printer.
  • Unplug USB cable from printer if any .
  • Wait for 60 seconds.
  • Plug in the power cord directly to a wall outlet ( bypass the surge / power strip ) and then to the back of the printer.
  • If printer does not power on automatically, you may press the ON button to do so.
  • Now try printing.
Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎02-13-2020 10:31 AM

HP Recommended

Unfortunately the unplugging and restarting didn't work, though I especially liked the idea of

bypassing the surge protector. Thanks, Jazbi for your input.

 

Anyone else have an idea?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.