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message: "load paper into the input tray, and then press OK"

HP Officejet 4620
Mac OS X 10.10 Yosemite

I keep on getting this message and I can't do anything else - I have cleaned the rollers, there is no paper blockage and this is what I get message: "load paper into the input tray, and then press OK" I have turned the machine on and off so many times, I have lost count. I have also updated all firmware. 

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HP Support Agent
HP Support Agent
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message: "load paper into the input tray, and then press OK"

@venicementor, Welcome to HP Support Community!

 

I appreciate your efforts in trying to resolve the issue. The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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