• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-31-2019 06:30 PM - edited ‎07-31-2019 06:33 PM

HP Recommended
Product: HP OfficeJet 4655
Operating System: macOS 10.14 Mojave

When I try to print or copy, it says "Ink Cartridges Problem: Remove and reinstall the indicated ink cartridge, making sure it is correctly installed. If this message continues to appear, replace the indicated ink cartridge (black ink)." I've tried cleaning with q-tips. I've replaced it with a brand new ink, hp 63, which I double checked is compatible with HP OfficeJet4655. I've made sure the plastic film cover is off. I've made sure that it's properly placed inside. I've updated the printer to its most recent firmware after connecting with wi-fi. The black ink cartridge is full, brand new. I've tried it with two brand new ink cartridges, both show this message. Just weeks before when I first put in this black and color ink cartridges, it did a practice run, and printed very well. But now nothing will make this message go away. Please help.

1 REPLY 1

‎08-01-2019 08:45 AM

HP Recommended

@RachelLee

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team as this could be a hardware issue.

 

Link: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.