HP Eprint + Jet Advantage

[Kitkat211]

I have been using HP Eprint for years and yesterday it stopped working.   My printer no longer shows up in e-print when I try to print.  I called HP spent over 6 hours being transferred around and no answers.  The Ball next to the printer on HP connected is orange, not sure if that means anything.   When I  can sign in to the eprint but when I go to registration I put my email and never get a pin please help. 

[Riddle_Decipher]

@Kitkat211

Welcome to HP Forums!

I have a few steps to help you out:

Check this related post for a solution to your cause: Click here (It's an old post and for another printer model, however, the steps to resolve the issue, should help)

That said, if the issue persists, try the below steps:

Step 1: Check the printer status

To receive ePrint jobs, the printer must be on and connected to the Internet.

1. Turn the printer off and on again to clear any existing problems.

2. Print a test page from a device on the same local network. If a connection error displays or the printer is not found, there is a network connection issue. See the Troubleshoot the printer network connection section for more information.

3. Confirm Web Services is enabled on the printer.

   • Printers with a touchscreen or LCD display: Touch the HP ePrint icon, and then touch Settings. Or navigate to the Web Services menu under Network Setup or Wireless Settings. The Web Services status displays with enabling instructions.

   • Printers without a touchscreen or LCD display: Print a network configuration or self-test page to obtain the printer IP address, and then enter it in a web browser address bar to open the Embedded Web Server. Click the Web Services tab to turn on the feature.

     Go to Turning On Web Services for more information.

4. Send an ePrint job. If the issue persists, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & FOLLOW STEP 2 ONWARD

(By the end of this article all the issues should be resolved)

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[Kitkat211]

I still can not get HP to send me a pin for the registration for Hp Eprint + Jet advantage I have tried multiple email address and still no pin.  The printer will not let me print until I confirm my email for the registration.

[Riddle_Decipher]

@Kitkat211 Did you happen to check the links and the steps I had suggested? if yes, where you able to print a self-test page? As it should contain the details you need to reset the password, also, HP doesn't send the password as such, as we don't set the password, you do, if the email address is accurate, it should automatically do that, if it isn't, you'll need to go through the link/steps I suggested earlier to fix the same.

Please give me something to work with and I'll help you accordingly.

Keep me posted.