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After Update to Mac OS 10.13 High Sierra - Printer M553dn undefinedresult xshow message
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Tutor
Posts: 11
Member Since: ‎12-19-2017
Message 151 of 155 (506 Views)

Re: After Update to Mac OS 10.13 High Sierra - Printer M553dn undefinedresult xshow message

It is almost 3 weeks that I’m trying to open a case without success.  I do have email and password registered and working but to open a case the site asks to run a second registration to the support portal.

I’ve tried SEVERAL times, with different emails and I NEVER get the confirmation email on which confirm the registration!!! Checked everything, spam and again different address. It NEVER send the confirmation and therefore I can’t open a case.....  Pretty ridiculous....

Of course I don’t want to spend hours on the phone with an operator to re-explain everything which would be pretty clear if just an HP support manager would be directed to read this forum thread....

Intern
Posts: 18
Member Since: ‎09-30-2015
Message 152 of 155 (500 Views)

Re: After Update to Mac OS 10.13 High Sierra - Printer M553dn undefinedresult xshow message

I opened up a ticket via the chat support and just said that I'm having a problem that is being discussed in this forum thread. The support rep reviewed the thread and said I needed to talk to Apple support...it was a waste of my time...
Student
Posts: 1
Member Since: ‎01-14-2018
Message 153 of 155 (465 Views)

Re: After Update to Mac OS 10.13 High Sierra - Printer M553dn undefinedresult xshow message

[ Edited ]

I can verify that the problem is still there.  USB printing with M553 does only work for very few random documents - may be those created with 10.13 OS. Even test page printing fails with xshow-error. I have reinstalled printer from scratch with the latest driver from HP. I got a message that /Library/Extensions/hp_io_printerclassdriver_enabler.kext could not be installed during the installation - but HP Installer thought the installation went OK ...

The only solution seems to be to use the HP AirPrint driver.  Canon USB printing do work. So it is an HP issue.

Honor Student
Posts: 1
Member Since: ‎01-16-2018
Message 154 of 155 (76 Views)

HP admits there's an issue ...: Mac OS 10.13 - Printer M553dn undefinedresult xshow message

Hi,

 

I successfully opened a case with HP support. They now at least admit it's a known issue "... Known Issue - Will elevate to request FW update for this printer".

 

However, they closed the case "since it's now moved into the team that develops drivers".

 

So it's clear that technical support is MBO'ed on closing cases, NOT on solving customer issues. I opened a new case, referring to the closed case. I'll wait until they get back to me, and if not satisfactory, I'll throw it on social media. This is just unbelievable...

Tutor
Posts: 5
Member Since: ‎11-01-2017
Message 155 of 155 (66 Views)

Re: HP admits there's an issue ...: Mac OS 10.13 - Printer M553dn undefinedresult xshow message

I don't have a HP account which would allow me to open cases, but I am a Apple Developer and so I could file a bug report there. It was marked a "duplicate" a while ago, which means that somebody has actively identified my report to match another existing bug report, which is a good sign. They also stated that the issue is "still under investigation".

 

Important detail: even if my bug report was considered a duplicate, Apple did not close it, and they promise to keep me informed about progress. However, secretive as Apple is, they do not disclose any details, and explicitly do not want to provide any timeline information.

 

At least, the problem is now recognized at both HP and Apple at the technical level - so there's hope...

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