Avoid purchasing HP products!!!

[zogthegreat]

Hi everyone!

So I'm posting my recent experience trying to get HP to provide warranty support for a printer that I purchased 9 months ago. Every time I reach HP support, they stop all conversations with me as soon as I provide proof of purchase. This has been going on for two months now. Here is my latest with HP "support":

Re: HP LaserJet M130nw - constant paper jams

Thanks for the update. If our system shows the warranty to be incorrect I will need to see the proof of purchase to make updates.

zogthegreat

‎06-22-2020

Here is the proof of purchase

zogthegreat

‎06-24-2020

Uh, hello? Did you receive the copy of the receipt?

zogthegreat

‎06-18-2020

I'll go over to BestBuy tomorrow and get a copy. However, I registered the printer on HP's website the day that I purchased it.

zogthegreat

‎06-18-2020

Hi,

I am confused with you reply. How can a printer that was purchased last October be " over a year out of warranty"? Does the warranty start before the printer leaves the factory?

As for the $300.00 repair fee, (with discount), this printer currently sells for $220.00 CDN:

https://www.bestbuy.ca/en-ca/product/hp-hp-laserjet-pro-m130nw-wireless-all-in-one-laser-printer-m13... 

How can you charge me a repair fee that is greater than the cost of a new printer?

Re: HP LaserJet M130nw - constant paper jams

Hello William, 

Thank you for providing that information. For this issue such as this, I would recommend a repair. The unit is over a year out of warranty so there would be a service fee for the repair but I can discount that fee. With my discount, the fee will be $300. Would you like to move forward with the repair?

Best regards,

StephanSoMe

HP Social Media Support

I am an HP Employee

Re: HP LaserJet M130nw - constant paper jams

Hello,

Thank you for contacting HP. I’d like additional information in order to research this issue for you. Can you please confirm the following and fill out any missing fields?

- Customer Name:

- Contact Number:

- Email Address:

- Mailing Address:

- Country:

- Serial Number:

- Product Name:

- Prior Case Numbers:

- Description of issue: paper jam 

For details on how to locate your product's serial number, click the following HP link: http://hp.care/2gsY4SC

Please note, this information will only be used for the purposes of researching any issues, providing support, or routing cases to another support team for regional support. HP's ability to thoroughly review support options or to effectively communicate with you is depended on prior requested information. 

HP’s Privacy Statement: http://hp.care/2gsY598

Best regards,

StephanSoMe

-HP Social Media Support

I am an HP Employee

zogthegreat

‎06-17-2020

Hi, 

Here is the requested information:

- Customer Name: XXXXX XXXXX

- Contact Number: 514-XXX-XXX

- Email Address: bill@XXXXX.com

- Mailing Address: XXXXX Boulevard Rosemont, Montréal, QC XXX XXX

- Country: Canada

- Serial Number: VNDXXXXXX

- Product Name: LaserJet Pro MFP M130nw

- Prior Case Numbers:

- Description of issue: paper feeds about 1mm into the printer and then the printer gives a paper jam warning and refuses to print. I've tried cleaning the paper feed roller with no change in the jamming. It also prints a large black band on the right side of the paper. The ink cartridge is at 70%, so it's not a low ink issue.

Re: HP LaserJet M130nw - constant paper jams

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.

It seem that HP does not honor their warranties any more. I would recommend not purchasing any HP products. If they will run you around for 3 months for a bleeping printer that cost $130,00 CDN at the time of purchase, think how hard it will be to get a laptop serviced!

zog

[Dragon-Fur]

@zogthegreat 

I am sorry it has been frustrating.

You know by now that our Community is not HP Support.

You know, too, that we - as a volunteer Community - cannot address issues of Warranty support.

Our response is limited to various forms of internal support requests.

That said, I understand why you are using us as a platform.

I have notified the moderators of your message.

• I have submitted a request that someone take a look.

Worth Noting

• Please know that our Community is not HP Technical Support.
• Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP.
• The time frame (how long it takes) for a response is not controlled by the Community.
• When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

Note to those reading:

• Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.

• Please do not post any personal or case information here - we cannot make use of the data. 
• Posting personal information at a public site increases your risk from rats and scammers.

Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.

[zogthegreat]

Hi @Dragon-Fur,

I understand that this is a community support forum.... I'm posting my experience with HP to every forum that I am a member of. Maybe the loss of sales and reputation will convince HP to honor their warranties!

Maybe.

[Dragon-Fur]

@zogthegreat 

Ah, I see.

I should have realized that.

It is not in my personal interest to be involved in your campaign.

That said, I am interested in your well being and I did submit the request on your behalf.

I won't be intervening again.

Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.