Error message during installation

[valero1313]

I tried several times to install the printer but once get the 80% comes a message "error .a problem ocurred while preparing to install software to your system.Please restart your computer.........

Please help me 

[DocCottle · Accepted solution]

Hey @valero1313,

Welcome to the HP Support Forums!

I see that you are having an issue with installing the software for your Color Laserjet Pro MFP m277dw Printer on your Windows 7 PC. I can help you with that.

Here are some things that should help with installing.

1. If the USB cable is connected to your PC, remove it.
2. Click on Start.
3. In the search bar type in "cmd" (no quotes) and press Enter.
4. In this window type "msiexec /unregister" (no quotes) and press Enter.
5. Type "msiexec /regserver" (no quotes).
6. Click on Start.
7. In the search bar type in "msconfig" (no quotes) and press Enter.
8. Click on the Services tab.
9. Click on Hide All by Microsoft.
10. Click on Disable All.
11. Click on the Startup tab.
12. Click on Disable All.
13. Click on OK and restart your PC.

Please let me know what happens after running the installer after following these directions. If this allows you to install, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

[valero1313]

Hello, I installed the printer succesfully , thank you for your help

now is working perfectly.

Thank you again

[j_odonnell]

I have the same error message when trying to instal

However, when I try your steps and on the msconfig screen, disable all - that screen freezes. 

When I try to restart my computer, the "Logging off" screen continues forever, so I must remove battery to hard shut down my computer.  When I restart my computer, the changes hadn't been applied, and I still cannot install the printer.

I've tried this about 4 times, without success.