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‎01-23-2019 08:04 AM

HP Recommended
Product: HP Envy 5544
Operating System: Microsoft Windows 10 (64-bit)

HP Envy 5544 will not print black ink. The Black ink levels still shows 3/4 full. Completed the three cleaning stages and the black ink is still not working but the colour ink is fine.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-23-2019 10:37 AM

HP Recommended

Your print heads are clogged or dried up.  Attemp the cleaning steps mentioned in the user guide.  If you cannot clean the print heads you will need to either soak them in a solution or replace them.  The amount of remaining ink has nothign to do with the printheads drying up on you.  The only way to keep an inkjet from clotting is to use it frequently.  Sitting for long periods of time will eventually result in this problem, as is the nature of the liquid consumables that inkjets rely on.

 

 

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View solution in original post

2 REPLIES 2

‎01-23-2019 10:37 AM

HP Recommended

Your print heads are clogged or dried up.  Attemp the cleaning steps mentioned in the user guide.  If you cannot clean the print heads you will need to either soak them in a solution or replace them.  The amount of remaining ink has nothign to do with the printheads drying up on you.  The only way to keep an inkjet from clotting is to use it frequently.  Sitting for long periods of time will eventually result in this problem, as is the nature of the liquid consumables that inkjets rely on.

 

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

‎01-24-2019 03:31 AM

HP Recommended

Thanks very much John. I had to clean the print heads and now all is working ok.

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