HP LaserJet 200 Color MFP M276nw demo page is extra yellow

[rahst12]

Hi,

   I have a HP LaserJet Pro 200 Series M276nw.  It's been printing yellow out on color pages.  I've replaced the laserjet toners, performed the clean cycle, and reset it to factory defaults.  To no avail, it keeps printing yellow'd papers.

   I've attached some pictures of the test pages and demo pages. 

   I'd appreciate it if anyone has suggestions on how to fix this.

Thanks,

Ryan

   Demo PageDemo PageDiagnostic PageColor Print Page

[sandytechy20]

@rahst12

Welcome to HP support community.

Inspect the toner cartridge for damage

1. Remove the toner cartridge from the product, and verify that the sealing tape has been removed.

2. Check the memory chip for damage.

3. Examine the surface of the imaging drum on the bottom of the toner cartridge.

      CAUTION: 

   Do not touch the roller (imaging drum) on the bottom of the cartridge. Fingerprints on the imaging drum can cause print-quality problems.

   

4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge.

5. If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times and reinstall it. Print a few pages to see if the problem has resolved.

Print a cleaning page

1. From the Home screen on the product control panel, touch the Setup  button.

2. Touch the Service menu.

3. Touch the Cleaning Page button.

4. Load plain letter or A4 paper when you are prompted.

5. Touch the OK button to begin the cleaning process.

6. The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation (the side with the black stripe should be face-down with the arrow toward the back of the product).

7. Press the OK button to continue the cleaning process. Wait until the process is complete. Discard the page that prints.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[rahst12]

Hi,

   Thanks for replying back so quick!  I went through the steps, same issue.  I did take some photos at each step.  I've included them below.  Do you have further suggestions? 

Thanks!

Ryan

Instructions

Before Clean

Cleaning Page

After clean

[sandytechy20]

@rahst12

This could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[rahst12]

Hi,

   When I click the link you provided, I don't see anywhere on the page that it says "Continue as Guest".. I logged-in instead.  Then I plugged in the Serial Number... It auto-populated the country.  I don't see anywhere were I can click "show options".. 

Attached is what I see.

Ryan

[sandytechy20]

@rahst12

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Cheers.