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‎01-30-2018 03:01 AM

HP Recommended
Product: HP PageWide Pro 477dw MFP
Operating System: Microsoft Windows 10 (64-bit)

Hello

 

I have a problem that needs to be solved. It is about a HP PageWide Pro 477dw MFP printer. The printer doesnt want to take the paper from tray 2 when it is full of paper. The tray has a maximum of 500 sheets so it shouldn't be a problem to use the paper that is in this tray.  But when i take half of the sheets out of it, it works again.  Normally you should say to just fill it half with paper but this isn't efficient in a big company. 

Could someone please help with this difficult matter.

 

Kind regards,

Ronon

2 people had the same question
1 REPLY 1

‎01-30-2018 01:50 PM

HP Recommended

Sounds like something with the tray lifting mechanism is broken.  Start by swapping out the tray with a new one or another 477 if you have one.  See if the problem persists with a new tray or not.

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